   » HOW TO USE THE Ultimate Edge™ PROGRAMQ: What does the Ultimate Edge™ program include? A: Your program will include:
Plus 4 FREE GIFTS! ($550 Value!)
Q: That’s a lot of information. How do I use the program to maximize my results? A: Tony recommends the following: Step 1: Listen to Day 1 of Get the Edge!® to orient yourself to the entire program and to start making Your Hour of Power a part of your daily experience. Step 2: Listen to all 7 days of Personal Power® Classic. This audio program will give you the foundational principles for identifying what it is you really want, breaking through barriers to achieving it, and most importantly, starting the process of conditioning your mind and body for maximum results. Step 3: Listen to days 2-7 of Get the Edge!® to complete a deeper process of transformation in the following areas: replace habits that don’t serve you with those that empower you, create outstanding relationships, maximize your health and energy, take control of your emotions, master your finances, and discover your life’s purpose. DVDs: You can watch the DVDs at any point in the program to reinforce what you’ve learned. Q: How do I use the vouchers? A: Each voucher will give you step-by-step instructions for redeeming your free gifts. » PURCHASING & RETURNSQ: How do I place an order? A: When you're done shopping, click "Order Now" to begin the process to place your order. Review your cart and if you don't want to order all of the items, simply edit your shopping cart before proceeding to checkout. During checkout, you will be asked to provide:
Q: How does the Risk Free Trial work? A: For only $14.95 plus $14.95 shipping and handling you can try out the Ultimate Edge™ program in the privacy of your own home. If you are not pleased with the content of the Ultimate Edge™ you can return the program within 30 days for a refund of the price paid (less shipping and handling). Q: How do I receive the free MP3 player? A: The iPod Shuffle is your gift with purchase when ordering a 10 volume entry into Anthony Robbins' PowerTalk® series. Q: Can I change my order during checkout? A: Yes. The "Review Order" page lists your order information and gives you another opportunity to make changes. Your order will not be placed and your credit card will not be charged if you do not click "Place Order." Q: How can I be sure my order has been received? A: Once you click "Place Order" on the final review page, we'll give you an order confirmation number. You will also receive a confirmation e-mail within approximately 24 hours. We will send you another e-mail to notify you when your order has been successfully processed. Q: Are there other ways to place my order? A: Yes. If you prefer not to order online, you may call us with your information at (877) 835-0074. Q: What forms of payment does UltimateEdge.com accept?
Q: When will my credit card account be charged? A: Your credit card will not be charged until your order is shipped. Q: Do I need to pay sales tax? A: We are required to collect sales tax in CA, IA, NC, and PA. Q: What if an item I've ordered is out of stock? A: Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If an item is temporarily out of stock, we'll e-mail you with a backorder notification, which tells when you can expect to receive the item. If we are permanently out of stock on an item that you've ordered, we will notify you. Any changes will be reflected in your order total and shipping confirmation. Please call (877) 835-0074 anytime with any questions about out-of-stock items. Q: Can I return my Ultimate Edge™ program if I am not satisfied? A: The Ultimate Edge™ program is backed by a 30-day money-back guarantee. Just try the program, and if you're not totally satisfied, simply return it within 30 days of delivery for a complete refund of the purchase price (less shipping and handling). To return your Ultimate Edge™ product, place the merchandise in a box with your original invoice and send it to us. If you don't have your original invoice, make sure to include your name and shipping address as you believe it appeared on the invoice. We suggest that you take your package to your local post office and purchase a receipt of mailing. This will guarantee your refund if, for some reason, we don’t receive your package back. Please allow 1-2 billing cycles from the day you return your package for your account to be credited. All returns and exchanges should be shipped to: Ultimate Edge™ 95 Old Shoals Rd. Arden, NC 28704 » TECHNICAL HELPQ: I'm nervous about using my credit card online. Is my order secure? A: Your name, address, credit card information, and all billing information are secured using SSL (Secure Socket Layers). Your credit card information is captured and stored separately from your order to prevent unauthorized use. If you prefer, you may also call the toll-free numbers listed in the shopping cart to place your order. Q: I receive an expired certificate warning when trying to purchase. Is there a problem with your certificate? A: No. To verify our certificate status, click on the thawte logo located in our shopping cart. Some unpatched older browsers are subject to a Y2K (year 2000) bug that causes the browser to report that the "Certificate Authority is Expired." The security of these browsers and our site will still function properly to secure your data. To avoid getting this warning, we recommend that you upgrade to a newer version of your browser. Q: What are the suggested browser and settings for using this site? A: This site is optimized for use on Internet Explorer 5.0 and Netscape 7.0 and above, with a minimum screen resolution of 1024x768. For AOL users, the site is best viewed in version 5 and above. We recommend leaving cookies and javascript enabled while browsing our site. Disabling cookies and/or javascript may interfere with your overall site experience. Cookies allow us to save settings such as your username and what you've placed into your cart. We use javascript elements within the site to provide you with a more intuitive and interactive experience. Parts of the site contain elements of Flash, a free plug-in that is included with most browser installations. If you do not have Flash installed on your system and would like to install it, please visit Adobe.com. Q: How do I download Day 1? A: Begin by clicking on the "Member Login" button on the upper right hand corner of the menu bar. Enter the unique code you received when you placed your order and click "SUBMIT". You will then have access to download either each chapter of Day 1 individually or you can choose to download these chapters all at once. To save these files directly to your computer, right click on each chapter name and choose "Save Link As.." or "Save File As.." from your options listed. » DOWNLOAD HELPBROWSER WARNINGS: Whenever you begin a download, a security warning box is usually presented to you at the top of your browser window, regardless of the location where the file is coming from. This warning is a reminder that you should only download files from trusted sources. To begin the download, click the security warning and choose the download file option. SECURITY SETTINGS: The security settings on your computer can sometimes block websites or prevent them from functioning correctly. The higher your security settings are, the less website functionality will be allowed and features that are considered less secure, such as downloading files, may be completely disabled. Adjusting these settings to either MEDIUM or MEDIUM-HIGH, can usually fix most website problems. Adding places that you often visit to your Trusted Sites list can also help. FIREWALLS: Your firewall might allow you to download files through some protocols but not others. Please consult your firewall software for additional information. SAVING FILES: Whenever you download a file, a dialog box should pop-up asking if you would like to RUN or SAVE the file. We recommend always selecting the SAVE option and then choosing your download location. At a later time, you can choose to delete any files you no longer have a need for. Saving your files will also ensure that you have a copy of the file for future reference and may help avoid a lot of unnecessary headaches and frustration. CORRUPTED & INCOMPLETE FILES: If your file downloads take too long to complete, do not finish downloading, or if they are becoming corrupted during the download process, these behaviors are often caused by popular files being downloaded during the busiest online hours of the day. To reduce the chance that you files will become corrupt or damaged, please follow these suggestions:
DOWNLOAD SPEEDS: The speed at which a file may download depends on a number of factors including the size of the file, its popularity, Internet congestion at a certain time of day, and your connection type. |