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» Frequently Asked Questions» PURCHASING & RETURNSQ: How do I place an order or check on the status of my order? A: Unfortunately, Guthy-Renker is no longer accepting orders for the Ultimate Edge™ program. If you have a question about an order already placed, please call 1-877-835-0074. Q: Are there other ways to place my order? A: To learn more about Tony Robbins products, please visit www.tonyrobbins.com. Q: Can I return my Ultimate Edge™ program if I am not satisfied? A: The Ultimate Edge™ program is backed by a 30-day money-back guarantee. Just try the program, and if you're not totally satisfied, simply return it within 30 days of delivery for a complete refund of the purchase price (less shipping and handling). To return your Ultimate Edge™ product, place the merchandise in a box with your original invoice and send it to us. If you don't have your original invoice, make sure to include your name and shipping address as you believe it appeared on the invoice. We suggest that you take your package to your local post office and purchase a receipt of mailing. This will guarantee your refund if, for some reason, we don’t receive your package back. Please allow 1-2 billing cycles from the day you return your package for your account to be credited. All returns and exchanges should be shipped to: Ultimate Edge™ 95 Old Shoals Rd. Arden, NC 28704 » TECHNICAL HELPQ: How do I download Day 1? A: Begin by clicking on the "Member Login" button on the upper right hand corner of the menu bar. Enter the unique code you received when you place your order and click "SUBMIT". You will then have access to download either each chapter of Day 1 individually or you can choose to download these chapters all at once. To save these files directly to your computer, right click on each chapter name and choose "Save Link As.." or "Save File As.." from your options listed. » DOWNLOAD HELPBROWSER WARNINGS: Whenever you begin a download, a security warning box is usually presented to you at the top of your browser window, regardless of the location where the file is coming from. This warning is a reminder that you should only download files from trusted sources. To begin the download, click the security warning and choose the download file option. SECURITY SETTINGS: The security settings on your computer can sometimes block websites or prevent them from functioning correctly. The higher your security settings are, the less website functionality will be allowed and features that are considered less secure, such as downloading files, may be completely disabled. Adjusting these settings to either MEDIUM or MEDIUM-HIGH, can usually fix most website problems. Adding places that you often visit to your Trusted Sites list can also help. FIREWALLS: Your firewall might allow you to download files through some protocols but not others. Please consult your firewall software for additional information. SAVING FILES: Whenever you download a file, a dialog box should pop-up asking if you would like to RUN or SAVE the file. We recommend always selecting the SAVE option and then choosing your download location. At a later time, you can choose to delete any files you no longer have a need for. Saving your files will also ensure that you have a copy of the file for future reference and may help avoid a lot of unnecessary headaches and frustration. CORRUPTED & INCOMPLETE FILES: If your file downloads take too long to complete, do not finish downloading, or if they are becoming corrupted during the download process, these behaviors are often caused by popular files being downloaded during the busiest online hours of the day. To reduce the chance that you files will become corrupt or damaged, please follow these suggestions:
DOWNLOAD SPEEDS: The speed at which a file may download depends on a number of factors including the size of the file, its popularity, Internet congestion at a certain time of day, and your connection type. |
